FAQ
Common Questions
What is OrderFlow?+
OrderFlow is an all-in-one digital ordering platform for restaurants, cafes, food trucks, home chefs, and multi-chain restaurant groups. It lets you build a branded restaurant app without coding — with online ordering, POS, kitchen display, delivery management, loyalty programs, gift cards, and WhatsApp integration, all from one dashboard.
How does OrderFlow work?+
Sign up, set up your restaurant profile, add your menu items with photos and prices, and share your ordering link or QR code. Customers browse your menu, place orders for pickup, delivery, or dine-in, and pay through WhatsApp, Stripe, PayPal, or cash on delivery. You receive orders instantly through the dashboard, POS, or WhatsApp.
What pricing plans does OrderFlow offer?+
OrderFlow offers three plans: Starter at CAD$19.99/month (or CAD$9.99/month billed yearly) with unlimited menu items, unlimited orders, digital menu with QR code, WhatsApp integration, customer CRM, and design studio; Standard at CAD$59.99/month (or CAD$39.99/month yearly) with branded ordering website, PWA mobile app, order management, online payments, QR tableside ordering, table booking, delivery zone management, coupons, and basic analytics; and All in One Package at CAD$99.99/month (or CAD$79.99/month yearly) with everything in Standard plus POS system, kitchen display, table management, staff management, loyalty program, sales analytics, delivery management, and rider cash reconciliation.
Is there a free trial available?+
Yes! All paid plans (Starter, Standard, and All in One Package) come with a 30-day free trial — no credit card required. You can explore every feature before committing. Yearly subscriptions also include a free custom domain name.
Is OrderFlow a good GloriaFood alternative?+
Yes. OrderFlow is a full GloriaFood replacement with more features including POS, kitchen display, loyalty programs, gift cards, and delivery management. We migrate your entire menu for free within 24 hours. GloriaFood is shutting down April 2027.
Does OrderFlow include a POS system?+
Yes. The All in One Package includes a built-in POS system with barcode scanning, counter sales, and receipt printing. It also integrates with Square, Toast, Clover, and other major POS systems for seamless sync.
Can customers order through WhatsApp?+
Yes. OrderFlow has built-in WhatsApp integration — customers can browse the menu, add items to cart, and send their order directly to your WhatsApp for instant checkout. You can also run WhatsApp marketing campaigns and bulk messages.
Does OrderFlow support delivery management?+
Yes. The All in One Package includes delivery management with rider assignment, live tracking, delivery zones by radius or custom polygon, and dynamic fee calculation by distance. It also integrates with DoorDash and other third-party delivery partners.
Can I build a mobile app for my restaurant?+
Yes. The Standard plan and above include a Progressive Web App (PWA) that customers install on any phone — it works offline, feels native, and shows your branding. The All in One Package also supports publishing native Android/iOS apps (requires your own Apple Developer and Google Play Console accounts).
What types of businesses use OrderFlow?+
OrderFlow is used by restaurants, cafes, food trucks, home chefs, bakeries, cloud kitchens, and multi-chain restaurant groups. It works for any food business that needs online ordering, POS, or delivery management.
What integrations does OrderFlow support?+
OrderFlow integrates with Square, Toast, Clover, DoorDash, FoodHub, Google Maps, Google Drive, Stripe, PayPal, Firebase push notifications, and the WhatsApp Business API.
Can I cancel my subscription anytime?+
Yes, you can cancel anytime with no hidden fees. You'll retain access until the end of your billing period, and you can always export your data.
We're Here to Help
Need Assistance?
Our comprehensive support center has everything you need to get the most out of OrderFlow
Step-by-Step Guides
Learn how to use every feature with detailed tutorials
Troubleshooting
Find quick solutions to common issues and error messages
Direct founder support
Most replies within a few hours — no ticket queue
Ready to Launch Your App?
Join hundreds of restaurants already using OrderFlow